🛒 How to get in touch
When you encounter confusion during your shopping journey or wish to share feedback about the items you have received, you are welcome to get in touch with our support group. Multiple accessible channels are prepared for you to pick according to your preference.
Try to attach useful background information alongside your message, such as relevant reference numbers and a simple description of your situation. These materials can shorten the time we spend confirming your case.
All incoming messages will be sorted and distributed properly. While we aim to address every concern thoughtfully, we cannot guarantee an immediate reply for all requests. Do not send the same request many times in a row, as this will slow down the overall handling progress for all users.