COMMON INQUIRIES

1. Will extra materials be required when I raise an inquiry? 
      It varies based on the type of your inquiry. In some cases, supplementary proof or descriptive details can help speed up review. Our support staff will tell you what to provide if anything extra is needed.
2. What happens after I send all requested information?
      Your message will enter the waiting queue for review. Responses are arranged in receiving sequence, and we aim to reply as soon as we can. No guarantee can be made for a fixed turnaround length.
3. May another person speak on my behalf about related matters? 
      If you hope someone else to assist with communication, you need to confirm the relevant authorization first. We reserve the right to confirm identity before sharing any related details.
4. What if I miss the reply message from the support team? 
      We suggest checking your message inbox regularly. You can send a follow-up note if you do not receive feedback for a long while. Avoid sending repeated messages within a short span.
5. Are there limits on how many inquiries I can submit? 
      General consultation has no strict cap. Submitting multiple unrelated tickets at once may slow down the overall review efficiency for all requests.